Proposal of index model in performance measurement: Shopping mall application

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dc.contributor.authorNebati, Emine Elif
dc.contributor.authorEkmekci, Ismail
dc.contributor.authorBasligil, Hueseyin
dc.date.accessioned2025-03-26T17:34:49Z
dc.date.available2025-03-26T17:34:49Z
dc.date.issued2023
dc.departmentİstanbul Esenyurt Üniversitesi
dc.description.abstractToday, the number of shopping malls, which have an important place in the retail sector, which is the return of social and modern life, is increasing day by day. This situation leads the administrations to various and innovative searches. Analyzing the current performances of shopping centers and offering appropriate solutions are also a solution to these pursuits. Due to this newly emerged need and, in order to contribute to the development and performance measurement of shopping centers, in this study, a performance index measurement model is developed for shopping malls. In the proposed performance index model, 6 main criteria and 135 sub-criteria were determined. In order to evaluate the performance criteria and the performance of the shopping malls, Analytic Hierarchy Process (AHP) and Preference Ranking Organization Method for Enrichment Evaluation (PROMETHEE) methods were preferred. In the application phase of the developed model, the sample of the research was applied to four shopping malls in Istanbul. The analysis of the results, were evaluated comparatively with 2 methods namely SWOT analysis and radar diagram analysis. A far as we know, this study presents, a new and comprehensive model for evaluating the performance of shopping malls first time in the literature. It is hoped that, with the proposed model and proposed solutions, competitive advantage in the retail sector will be achieved and will make a positive contribution to the sector.
dc.identifier.doi10.17341/gazimmfd.992628
dc.identifier.endpage1416
dc.identifier.issn1300-1884
dc.identifier.issn1304-4915
dc.identifier.issue3
dc.identifier.scopus2-s2.0-85146836413
dc.identifier.scopusqualityQ2
dc.identifier.startpage1403
dc.identifier.trdizinid1159566
dc.identifier.urihttps://doi.org/10.17341/gazimmfd.992628
dc.identifier.urihttps://search.trdizin.gov.tr/tr/yayin/detay/1159566
dc.identifier.urihttps://hdl.handle.net/20.500.14704/917
dc.identifier.volume38
dc.identifier.wosWOS:000968663800009
dc.identifier.wosqualityQ3
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.indekslendigikaynakTR-Dizin
dc.language.isoen
dc.publisherGazi Univ, Fac Engineering Architecture
dc.relation.ispartofJournal of The Faculty of Engineering and Architecture of Gazi University
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/openAccess
dc.snmzKA_WOS_20250326
dc.subjectShopping mall; Multi-criteria decision making; Performance measurement; SWOT analysis; Radar diagram
dc.titleProposal of index model in performance measurement: Shopping mall application
dc.typeArticle

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