Artificial Intelligence Supported Turkish University Virtual Assistant

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dc.contributor.authorUgurlu, Yusuf
dc.contributor.authorKarabulut, Murat
dc.date.accessioned2025-03-26T16:09:59Z
dc.date.available2025-03-26T16:09:59Z
dc.date.issued2021
dc.departmentİstanbul Esenyurt Üniversitesi
dc.descriptionIEEE SMC Society; IEEE Turkey Section
dc.description2021 Innovations in Intelligent Systems and Applications Conference, ASYU 2021 -- 6 October 2021 through 8 October 2021 -- Elazig -- 174400
dc.description.abstractToday, it is known that processes such as artificial intelligence, data mining and data processing are gaining more and more value. There are many algorithms and learning models in artificial intelligence processes. It is important that these models are selected according to the data that is desired to get the meaning, and also the data is prepared according to the model to be used in training. It is observed that artificial intelligence makes analytical approaches and facilitates and accelerates different studies in different sectors with automated structures, thus providing a significant savings in terms of cost and labor. These structures are making a name for themselves in different businesses and sectors, from recommendation systems to health services. Intelligent virtual assistants are at the forefront of these automated structures. Intelligent virtual assistants are also known as chatbots. In this study, a smart virtual assistant has been developed that can answer the most frequently asked questions about the university, such as department, fee, academic staff, transportation, and scholarship opportunities. For the data set to be used in the study, 387 different questions were collected from the frequently asked questions on the official websites of 70 different universities in Turkey. In addition to these questions, the dataset includes 4 daily speaking questions and a total of 391 different questions. In addition to the existing questions, variations of the questions were produced to strengthen the training data, and a total of 1236 questions were prepared. The most important difference of this study from similar smart virtual assistant applications is that it is specific to the Turkish language. Thanks to the flexibility of the platform, the developed smart virtual assistant can serve university students in the preferred period both through the mobile application and the website. It is thought that the performance of the smart virtual assistant, which was revealed within the scope of the study, can be increased by enriching the data set in the future and it can provide one-to-one counseling support to the students throughout the education process. © 2021 IEEE.
dc.identifier.doi10.1109/ASYU52992.2021.9599003
dc.identifier.isbn978-166543405-8
dc.identifier.scopus2-s2.0-85123173615
dc.identifier.scopusqualityN/A
dc.identifier.urihttps://doi.org/10.1109/ASYU52992.2021.9599003
dc.identifier.urihttps://hdl.handle.net/20.500.14704/756
dc.indekslendigikaynakScopus
dc.language.isotr
dc.publisherInstitute of Electrical and Electronics Engineers Inc.
dc.relation.ispartofProceedings - 2021 Innovations in Intelligent Systems and Applications Conference, ASYU 2021
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_Scopus_20250326
dc.subjectartificial intelligence
dc.subjectchatbot
dc.subjectdeep learning
dc.subjectsmart virtual assistant
dc.titleArtificial Intelligence Supported Turkish University Virtual Assistant
dc.title.alternativeYapay Zeka Destekli Türkce Universite Sanal Asistani
dc.typeConference Object

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